GENERAL TERMS

TRAVENTURIA Ltd. is a fully bonded company registered in Sofia, Bulgaria:
– license № 10601 for international transportation of passengers
– tour operator’s license PK-01-6434 


GENERAL PROVISIONS

These general terms and conditions for the use of the reservation system for the sale of transfer services for passenger transportation on domestic routes, served by Traventuria Ltd., settle the relationship between customers of the system (hereinafter referred to as CUSTOMER) and Traventuria Ltd. as the owner of the system.
Below in the text “CLIENT” will be called anyone who has purchased transfer service on the domestic routes of Traventuria Ltd. personally for themselves or for third parties related to the orderer, on their behalf.

Through these general conditions the CLIENT will receive information about the work with the system for online reservations, about the reservation and payment of a transfer service, about receiving a confirmation of the reservation, and leaving the system, etc.

RIGHTS AND OBLIGATIONS OF THE CLIENTS

The CLIENT has the right to use the transfer services as sold on www.busbansko.com (website owned by Traventuria Ltd. in accordance with the requirements of these General Terms).
The CLIENT bears personal responsibility for all actions performed during the use of the reservation system on www.busbansko.com.
By using the reservation system of Traventuria Ltd. the CLIENT agrees to provide their personal data, agreeing with the provisions described in the GDPR.
With these general terms and conditions, each CLIENT agrees to comply with the anti-epidemic measures imposed by the official authorities and additional ones (if imposed) by Traventuria Ltd., in connection with COVID-19, when in a closed public place, including vehicles and offices of Traventuria Ltd. In case of non-compliance with these anti-epidemic measures, Traventuria Ltd. has the right to refuse the provision of a transfer service, and the amount paid for the same service is non-refundable.

RIGHTS AND OBLIGATIONS OF TRAVENTURIA LTD

Through its reservation system, Traventuria Ltd. offers for sales transfer services but does not undertake to provide assistance in using the system.
The information provided by www.busbansko.com is sole property of Traventuria Ltd. The use of content published on the website www.busbansko.com by third parties is subject to a written agreement with Traventuria Ltd.
The information provided in the bus arrival timetables published on www.busbansko.com is approximate.
Traventuria Ltd. has the right to refuse to take on board passengers who, at the discretion of the driver of the vehicle and/or another representative of Traventuria Ltd. are in a visibly intoxicated state and/or under the influence of prohibited substances, as well as persons whose behavior endangers life and/or the health of the other passengers and/or the driver. In these cases, the amount paid for the same service is non-refundable.
Traventuria Ltd. reserves the right to change the place reserved on the bus without notice due to circumstances beyond the control of the carrier.
Complaints are valid only in writing to info@traventuria.com, made within 10 days from the date of travel, together with a copy of the transfer service document. Complaints will not be considered without providing the latter. Complaints not in written form will not be acknowledged.
Every passenger who purchases transfer service from Traventuria Ltd. is insured within the trip for the risk of “Accident”.

TRANSFER SERVICE PURCHASE

Transfer services could be ordered only when the customer completes the following steps (in the following or different order, according to the design of the reservation system).
The customer specifies the type of service – one-way or roundtrip, or the type of transfer service (private/shared etc.).
The customer picks up the starting and the final point of the trip.
The customer specifies the date/dates of the travel.
The customer specifies the number of travelers, for whom the reservation is made.
The customer fills up all the required information for the other travelers on the trip such as: names, birth date, email, phone number in all compulsory fields etc.
The customer has read and agrees with Traventuria Ltd. General Terms and Conditions.
The customer pays with a credit/debit card for the selected services. Traventuria Ltd. does not have access to the customers’ credit/debit card details.
When the payment is successful the customer receives the reservation confirmation number on the email provided. If the payment is unsuccessful the reservation is kept active for 30 minutes. After the expiry time, if possible an employee from Traventuria Ltd. might contact the customer, in order to provide support. Otherwise the reservation will be automatically canceled.
The customer is obligated to show transfer service confirmation (or online PDF confirmation document) to the driver of the vehicle.
By purchasing a transport document, the CLIENT accepts the General Conditions completely and without exceptions!

GETTING A TRANSFER SERVICE DOCUMENT

It is the responsibility of the CLIENT to provide all the information concerning the trip before purchasing a transfer service.
The indication of incorrect or incomplete data by the passenger will make the purchase of the ticket invalid. In these cases, Traventuria Ltd. is not responsible for the purchase of a transfer service and the implementation of the latter.

CHANGES AND CANCELLATIONS

CLIENTS who have purchased transfer services through www.busbansko.com have the right to:
1) CHANGE THE DATE/TIME OF THE SERVICE: this is only possible if there are free seats for the desired new date and time. The change can be made only upon prior request to info@traventuria.com and written consent (via e-mail from info@traventuria.com) from Traventuria Ltd. in return. For this purpose, the CLIENT must present the reservation number. Date and time changes may involve certain charges, or such option may not be possible at all.
2) CANCEL THE TRANSFER SERVICE: The following cancellation charges (as a percentage of the total cost, but not less than 10 Euros/person) apply for cancellations made by clients for transfer services: > 30 days – 30%; 29-15 days -50%; 14-9 days -70%; 8 days or less (incl. no-show) -100%; In case of cancellation of the trip, the amount for each paid online reservation is refunded by card, according to the conditions for cancellation of the trip and cancellation, and within 10 /ten/ working days from the date of cancellation of the ticket.

RESPONSIBILITY OF TRAVENTURIA LTD

Traventuria Ltd. provides transfer service on the specified route according to the transfer service as purchased by the CLIENT.
The carrier is not responsible for changes and delays in the schedule, in cases of circumstances that the carrier can not foresee and/or prevent such as strikes, traffic congestion, bad weather conditions, road accidents, technical breakdown with the vehicle on the road, and others.
In case the trip is not made due to the fault of the carrier, Traventuria Ltd. refunds to the CLIENT 100% of the value of the ticket for the failed section. Traventuria Ltd. is not responsible for any incidental expenses that a CLIENT may has incurred as a result of the not received services  such as flights, holiday packages etc.
Traventuria Ltd. is not responsible for lost, damaged or stolen luggage.

CUSTOMER RESPONSIBILITY

The CLIENT is obliged to check the correctness of the data on his transfer service reservation. Traventuria Ltd. has no obligation to the CLIENT to correct errors after the contract has been concluded.
The CLIENT is responsible for maintaining the integrity of his transfer service document until the arrival at the endpoint of the trip. Traventuria Ltd. is not responsible for lost, stolen, or damaged transfer service documents. Duplicate transfer service documents are not issued.
The CLIENT bears full financial responsibility for the damage caused by him to the vehicle.
Children under the age of 14 are not allowed in the vehicles of Traventuria Ltd. without an adult companion.
The CLIENT is obliged to show up on time to use the transfer service he has paid for, planning a sufficient advance before the scheduled time of departure of the bus (when he does not get off from its first stop). In case of non-appearance (i.e. the physical absence of the passenger, or his arrival after the departure of the bus) Traventuria Ltd. does not refund amounts and does not reschedule transfer services.

PRICES

The price of the transfer services published by Traventuria Ltd. on www.busbansko.com are in Bulgarian levs, VAT included.
Traventuria Ltd. reserves the right to change the prices announced on www.busbansko.com without being obliged to provide CLIENTS with prior notice. Transfer services, already purchased on a different price, will be executed as per their original price.

LUGGAGE TRANSPORT

The carriage of luggage is restricted according to the Conditions of the Carrier, and if the conditions are violated the carrier may refuse the carriage of luggage or impose additional conditions. The ticket allows you for a certain amount of luggage, namely one hand luggage in the cabin of the bus up to 5 kg and measuring 40 cm x 30 cm x 20 cm. In case you travel with more luggage, you must pay the appropriate fee to the Carrier. Each additional piece of luggage is charged against the obligatory issuance of a fixed voucher.
Traventuria Ltd. is not responsible for lost, damaged, or stolen luggage.
It is not allowed to carry luggage that does not belong to a passenger in the vehicle.
It is prohibited to carry luggage containing firearms and ammunition, explosives and incendiary substances, smoke bombs and cartridges, dynamite, gunpowder and plastic explosives, mines, grenades, and other containers and devices filled with explosives, detonator capsules, detonators, and wicks. , easily ignited and/or poisonous chemicals fireworks and other pyrotechnic articles, narcotic drugs, narcotics, psychotropic substances and/or their analogs, as well as precursors or equipment and materials for the production of narcotic substances, articles, and substances which, by their nature or packaging pose a danger to the life and health of passengers on the bus, movable cultural monuments for which no permit, certificate or other document certifying the right to store, use and transfer, religious materials of banned or unregistered sects and organizations, excise goods with unpaid excise duty, excise goods /such as cigarettes and alcohol/ with paid excise duty, but above the quantitative limits for personal use determined by law, all types of skimming devices for ATMs, prohibited by law, any other goods and substances prohibited by law.

TRANSPORTATION OF PETS AND ANIMALS

Traventuria Ltd. allows only the transportation of guide dogs accompanying a passenger with a disability.

 

SMOKING AND THE USE OF ALCOHOL, FOOD AND OTHER BEVERAGES IN THE BUSES OF TRAVENTURIA LTD IS ABSOLUTELY PROHIBITED!